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Customer experience has become a critical differentiator in competitive markets. Customers now expect businesses to be available across multiple communication channels and to deliver consistent, context-aware service regardless of how an interaction begins or ends. Voice calls, emails, chat, messaging apps, and digital platforms are no longer indep

Human interaction has always evolved alongside technology. From handwritten letters to phone calls and social media, each advancement has changed how people communicate and form relationships. In today’s digital era, online chat platforms have become a major space for social interaction, allowing people to connect instantly regardless of geograph